Returns & Exchanges Policy

Due to the perishable nature of our artisanal coffee and tea, we cannot accept returns on opened food products, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 14 days of delivery for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue with your coffee or tea.

• 2.
  Submit Documentation

  Provide a clear photo of the shipping label and the specific product if it arrived damaged or was the incorrect item.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or reshipment.

• 4.
  Resolution

  Once approved, a credit will be applied to your original payment method or a fresh replacement will be dispatched immediately.